Privacy & Cookie Policy
1. Our Commitment to Your Privacy
At Amarco Tours, safeguarding your personal information is a cornerstone of our bespoke luxury service. This Privacy & Cookie Policy explains how we collect, process, utilize, and protect your personal data when you visit our website, submit booking inquiries, or contract our private tours and VIP chauffeur transfers.
We adhere strictly to the Egyptian Personal Data Protection Law (Law No. 151 of 2020) and align our international data processing standards with the European Union General Data Protection Regulation (GDPR).
2. Information We Collect
To provide high-end, personalized travel itineraries, we may collect the following categories of information:
- Identification & Contact Details: Full name, nationality, email address, WhatsApp/telephone number, and country of residence.
- Itinerary & Logistics Data: Flight arrival/departure numbers, hotel accommodations, passenger count, child seat requirements, and special accessibility needs.
- Travel Permit Information: Passport copies, dates of birth, and nationality—collected strictly when required by the Egyptian Ministry of Tourism and Antiquities or Tourist Police for Nile cruise manifests and domestic air tickets.
- Payment Transaction Tokens: When paying online via credit card or digital wallet, all sensitive payment details (PAN, expiry date, CVV) are transmitted directly to our PCI-DSS Level 1 compliant payment gateways (Paymob, Stripe, Fawry). Amarco never captures, views, or stores full credit card numbers on our servers.
- Technical & Analytics Data: IP address, browser type, device information, and pages visited, collected through privacy-conscious session cookies.
3. How We Use Your Data
We process your personal information strictly for legitimate commercial and operational purposes:
- To design, confirm, and coordinate your private tours, Nile sailings, and VIP chauffeur transfers.
- To generate official airport terminal meet-and-assist entry permits and police security clearance manifests.
- To communicate crucial updates regarding driver dispatches, flight tracking, and itinerary adjustments.
- To comply with Egyptian accounting regulations, tax filings, and legal mandates.
4. Our Strict “No-Selling & No-Sharing” Pledge
Amarco does not sell, trade, lease, or rent client personal information to third-party marketing companies, advertisers, or data brokers under any circumstances. Information is shared solely with direct service executors (e.g., your designated licensed chauffeur or verified Nile cruise purser) to the minimal extent necessary to deliver your contracted itinerary.
5. Cookie Policy & Tracking Technologies
Our website uses cookies (small cryptographic text files placed on your device) to ensure seamless browsing, preserve language preferences across multiple visits, and measure website speed.
| Cookie Type | Purpose & Function | Duration |
|---|---|---|
| Essential / Technical | Required for core website navigation, shopping cart sessions, security firewall, and CSRF protection. | Session |
| Preference & Language | Remembers your chosen language (English, Arabic, French, German, Italian, Spanish, Russian, Chinese) and currency. | 30 Days |
| Performance & Cache | Amarco high-performance page caching drop-in to deliver sub-second page load times. | 24 Hours |
| Consent Memory | Remembers your interaction with our luxury glass cookie consent banner in localStorage. | Persistent |
You can control or disable cookies at any time via your browser settings. However, disabling technical cookies may impact certain interactive booking features on our platform.
6. Data Security & Storage Architecture
Amarco implements enterprise-grade technical safeguards to prevent unauthorized data access, loss, or alteration. All web communications are protected by 256-bit Secure Sockets Layer (SSL) / TLS 1.3 encryption. Access to booking dossiers is strictly restricted to authorized concierge managers with multi-factor authentication.
7. Your Legal Data Rights
In accordance with GDPR and Egyptian Data Protection Law, you hold the right to:
- Request a copy of the personal data Amarco holds about you.
- Request the correction or update of inaccurate information.
- Request the permanent deletion (erasure) of your personal data once all contracted travel services have been concluded and statutory tax retention periods have elapsed.
- Withdraw your consent to marketing communications at any time.
To exercise any of these rights, please contact our Data Protection Officer at: privacy@amarcoegypt.com or info@amarcoegypt.com.